Refund policy

Returns & Refunds Policy

We hope you love your Canga as much as we loved creating it. Each piece is produced in small batches and carefully checked before it makes its way to you.

Change of Mind

As our sarongs are one-size and designed to be worn in many different ways, we do not offer returns, exchanges or refunds for change of mind.

This includes situations where you simply change your mind, no longer want the item, or prefer a different colour or print after placing your order.

This does not affect your rights under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your Canga arrives faulty, damaged or you receive an incorrect item, please contact us at hello@canga.au, preferably within 30 days of receiving your order.

Please include:

Your order number
A brief description of the issue
Clear photographs showing the fault, damage or incorrect item

We will review your request and advise you of the next steps.

The 30-day period is our preferred timeframe for initial contact and does not limit your rights under Australian Consumer Law. You may still be entitled to a remedy after this period.

Return Requests & Approval

All return requests are reviewed individually.

Once we receive your request and supporting photographs, we will assess the issue and may request additional information or ask you to return the item for inspection.

Please do not send any products back before contacting us and receiving return instructions.

Where a return is required, we will provide the appropriate return address and shipping instructions.

Our review process does not limit your rights to a remedy under Australian Consumer Law.

Refunds, Replacements & Store Credit

We aim to resolve any product issues fairly and promptly.

Where an item has a minor fault, we may offer a repair, replacement or another appropriate remedy in accordance with Australian Consumer Law.

Where an item has a major failure, you are entitled to the remedies available under Australian Consumer Law, which may include your choice of a refund or replacement.

Where appropriate and agreed with you, we may also offer store credit as an alternative.

Store credit is optional and will not replace a refund or other remedy where you are legally entitled to one.

Return Shipping for Faulty Items

We may ask you to return an item so that we can assess the issue.

Where a product is confirmed to have a fault covered by Australian Consumer Law, Canga will cover reasonable return shipping costs in accordance with applicable consumer rights.

Depending on the circumstances, we may provide a prepaid return shipping label or ask you to arrange tracked postage and reimburse reasonable shipping costs.

If arranging your own return postage, please keep your receipt and tracking details.

Please contact us before returning any products so we can provide the correct shipping instructions.

Natural Variations

Our pieces are designed with carefully considered colours, prints and materials.

Please keep in mind that colours may appear slightly different depending on lighting, photography and individual screen settings.

Minor variations in colour, texture or finish that are inherent to the fabric, printing or production process are not necessarily considered faults.

However, this does not affect your rights where a product does not meet the consumer guarantees under Australian Consumer Law.

Packaging, Seeds & Complimentary Items

From time to time, your order may include complimentary extras such as native Australian seeds, special packaging, cards or other small gifts.

These items are provided as complimentary additions to your Canga purchase and are not separately charged for.

Complimentary items are not eligible for return, exchange, store credit or replacement simply because of a change of mind.

Seed Germination

Please note that seed germination cannot be guaranteed. Germination and growth depend on a range of conditions outside our control, including climate, soil, watering, storage and planting conditions.

We are therefore unable to offer replacements, refunds or store credit solely because seeds do not germinate or grow as expected, unless required by applicable law.

Packaging

Our packaging is thoughtfully selected with sustainability in mind, including biodegradable materials where specified.

Packaging design, appearance and complimentary extras may vary from time to time.

Nothing in this section excludes or limits any rights you may have under Australian Consumer Law, including rights relating to representations made about the products or their included items.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.