Shipping policy

Shipping

Every Canga is packed with care and sent from Sydney, Australia.

Order Processing

We aim to process and dispatch orders within 1–3 business days. Orders placed on weekends or Australian public holidays will be processed on the next business day. During launches, sales and other busy periods, processing times may be slightly longer. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Within Australia

We ship orders throughout Australia using tracked delivery. Shipping rates and available delivery options will be displayed at checkout. Delivery times shown at checkout are estimates provided by the carrier and begin once your order has been dispatched. Please note that regional and remote locations may take a little longer.

International Shipping

We love seeing Canga travel. International shipping availability, rates and estimated delivery times are calculated at checkout based on your destination. International customers are responsible for any customs duties, taxes, import fees or other charges that may apply in their destination country, unless otherwise stated at checkout. Canga is not responsible for delays caused by customs or local authorities.

Tracking Your Order

Once your order is on its way, you will receive an email containing your tracking information. Please allow some time for tracking information to become active after receiving your dispatch confirmation.

Incorrect Shipping Address

Please double-check your shipping details before completing your order. If you notice an error after placing your order, contact us as soon as possible. We will do our best to update your details before dispatch, but we cannot guarantee changes once an order has been processed or shipped. Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost or Delayed Parcels

Once your parcel has been dispatched, delivery timeframes are subject to the shipping carrier. If your tracking has not updated for an unusual amount of time or you believe your parcel may be lost, please contact us and we will do our best to assist you and investigate with the carrier.

Questions?

If you have any questions about your order or delivery, please get in touch with us through our Contact page.